REFUND AND RETURNS POLICY
Thank you for shopping at Hepburn style LLC. We understand that sometimes you may need to return your purchase, so we have the following refund terms to facilitate refund requests.
- Refund Eligibility
● Refund Request Time: You can request a refund within 30 days of purchasing the product. Requests after 30 days will not be accepted.
● Product Condition: The product must be unused, well packaged, and complete with accessories, manuals, and gifts.
● Digital Products: For downloaded or unlocked digital products, no refunds are allowed once delivered. - Refund Process
● Product Return: You need to send the product back to our return address. The return postage is borne by the buyer unless the product itself is defective.
● Refund Review: After receiving the return, we will inspect the product and process the refund request within 5 business days.
● Refund Method: The refund will be returned to your payment account by the original route, and the processing time varies according to the policies of each bank. - Refund Rejection
●Exceeded Refund Time Window: If the refund request exceeds the specified time limit.
●Damaged or Incomplete Items: If the returned item is damaged or missing parts.
●Unauthorized Returns: Returns that do not follow the return process may not be accepted. - Other Notes
●Special Offers: Discounted or promotional items may not be eligible for the full refund policy.
●Replacement instead of Refund: In some cases, we may provide a product replacement instead of a refund.